Why Ropes Gear - FAQ

Throughout 17 years of service Ropes Gear has earned the trust of countless schools, camps, businesses and individuals, and we work hard to maintain that trust.  Here's how.

 

TOP QUALITY GEAR

Like you, we love adventure and a good challenge, but at our core we are in the business of safety.  We sell the best brands at prices that put quality within reach.

 

CUSTOMER SERVICE

When we're not working hard to get you what you need, we're working overtime on improving our systems, selection and service.  We're not perfect, but we'll get there.  ;)

 

PURCHASE ORDERS ACCEPTED

Download our terms and w9 here for details and terms.

 

PAINLESS PRODUCT RETURNS

Like many stores we charge a 10% restocking fee, and shipping isn't refundable. Unlike other stores, Ropes Gear credits those to your next qualifying purchase (up to 15% of the purchase subtotal).*

*We accept returns of regular items in original condition within 30 days of purchase.  Custom order items are non-returnable.  Weight-bearing safety equipment is returnable only for size exchange (when in original, unused condition).  Contact us for authorization and instructions.  

 

BEST PRICE GUARANTEE

If you find a lower price on an item in stock at any authorized US dealer, we will gladly match it within 7 days of your purchase!  VIP accounts enjoy price-matching for up to 30 days.

 

SHIPPING WITH PERKS

For every qualifying purchase your shipping fees net you a discount on your next purchase (up to 15% of the purchase price). 

We ship anywhere considered domestic by USPS, including APO, FPO, Puerto Rico, etc.  Most orders are delivered within 3 to 14 business days from the date of purchase.  Custom and "peak season" orders may take slightly longer.