Ordering / Shipping

BEST PRICE GUARANTEE

We're a trusted partner of countless individual, business and non-profit customers, and we work hard to earn that trust. One way we do that is by offering the best gear values to our customers. If you find a lower price on the same item in stock at any authorized US dealer, we will gladly match it within 7 days of your purchase!


PURCHASE ORDERS

Yes, we accept PO's! To use a PO for your purchase:

  1. Create an account / Log in
  2. Load up your cart
  3. Select the Purchase Order payment option at checkout
  4. We'll send you an invoice
  5. Send us your PO

Easy peasy. If it's our first time working together, you'll want to download our w9 here, and email your tax-exemption info, if applicable, to contact@ropesgear.com.


INVOICE TERMS
For approved credit/PO accounts, please send payment within 30 days of invoice date unless other terms have been negotiated. The minimum PO invoice amount is $50.00. Payment not received within (30) days of date billed may result in an additional charge of 2% per month. In the unlikely event of legal collection action, the customer is responsible for costs of collection including reasonable attorneys fees incurred in the collection process. Accounts with a past due balance are ineligible for additional shipments.

 

SHIPPING

Domestic
Orders are normally delivered within 3 to 14 business days from the date of purchase.


International & APO/FPO
We do not currently ship internationally, but we do ship anywhere considered domestic by USPS, such as APO, FPO, Puerto Rico, etc.


Back Orders
Most orders ship within 1-2 business days. There are times that certain products are not available. If an item is on back order we will contact you to discuss shipment options and/or alternatives.

     

    SALES TAX
    Sales tax is collected where required by law. If your organization is tax exempt please email your tax exemption certification to contact@ropesgear.com.

     

    RETURNED CHECKS
    A $30.00 fee will be charged for any check returned unpaid to Ropes Gear, LLC.

     

    PRODUCT RETURNS
    Contact us by phone or email within 30 days of purchase to authorize a return and get shipping instructions. Once we receive the authorized return we'll issue a refund for the purchase price of the item(s) only, minus a 10% re-stocking fee. Shipping costs are non-refundable.

    Items must be new, clean, and in original packaging with all labels and tags included. The exception to this is weight-bearing safety equipment, which is not returnable due to safety restrictions. In the special case of harnesses, they may be returned for an exchange in size only and must be unused.