Ordering / Shipping

Best Prices Guarantee

We try hard to provide the best gear at the best prices. If you find a lower price on the same item in stock at any authorized US dealer, we will gladly match the price up to 7 days after the date of your purchase.

Shipping Information

  • Domestic
    We are happy to provide our customers with fast and reliable shipping.  All shipping prices are based upon total order weight and final destination.  Flat rate $10 shipping is always an option for any order over $100.  Normally you should receive your order in 5-14 business days from the date of purchase. However, for earlier deliveries we’re happy to expedite your shipping for an additional charge. Ropes Gear, LLC reserves the right to ship by the carrier of its choice.
  • International & APO/FPO
    We do not currently ship internationally or to APO/FPO addresses, but hope to add this service in the future.
  • Back Orders
    Most orders ship within 1-2 business days. There are times that certain products are not available. If an item is on back order we will contact you to discuss shipment options and/or alternatives.

Sales Tax
Sales tax collected where required by law.  If your organization is tax exempt let us know and we'll get your account set up for that.

Returned Checks
A $30.00 fee will be charged for any check returned to Ropes Gear, LLC.

Return Policy
Items may be returned up to 30 days after purchase if they are new, clean, and in original packaging with all labels and tags included.  Weight-bearing climbing equipment is not returnable due to safety issues. In the special case of harnesses, they may be returned for an exchange in size only and must be unused.  To return an item please contact us either via phone or email to authorize a return and get shipping instructions. Once we receive your items we will issue a refund to your credit card for the purchase price of the item(s) only, minus a 10% re-stocking fee.  Shipping costs are non-refundable.  

Invoice Terms
All payments are due within thirty (30) days of invoice date for approved credit accounts. The minimum invoice amount it $50.00. Payment not received within (30) days of date billed will result in an additional charge of 1.5% per month. In addition the customer is responsible for costs of collection including reasonable attorneys fees incurred in the collection process. Accounts with a past due balance are ineligible for additional shipments until the outstanding balance and finance charges are paid in full.