Ordering / Shipping
Orders may be placed online, by phone, or e-mail. General business hours are Monday through Friday, 9:00 AM – 5:00 PM Eastern Standard Time.
Best Prices Guarantee
We try hard to provide the best gear at the best prices. If you find a lower price on the same item in stock at any authorized US dealer, we will gladly match the price up to 7 days after the date of your purchase.
We are happy to provide our customers with fast and reliable shipping. All shipping prices are based upon total order weight and final destination. Flat rate $10 shipping is always an option for any order over $100. Normally you should receive your order in 5-14 business days from the date of purchase. However, for earlier deliveries we’re happy to expedite your shipping for an additional charge. Ropes Gear, LLC reserves the right to ship by the carrier of its choice.
- International & APO/FPO
Unfortunately, we are unable to ship internationally or to APO/FPO addresses.
- Back Orders
Most orders ship within 1 business day. However, there are times that certain products are not available. If an item is on back order we will contact you to discuss shipment options.
Georgia State sales tax is required by law on all orders delivered in Georgia unless your Georgia State tax exemption certificate is on file with our office. All other applicable taxes are the purchaser’s responsibility.
A $30.00 fee will be charged for any check returned to Ropes Gear, LLC.
If any of the products you purchase do not meet your expectations, we promise to replace them or issue you a refund. Items may be returned up to 30 days after purchase if they are new, clean, and in original packaging with all labels and tags included. Weight-bearing climbing equipment is not returnable. In the special case of harnesses, they may be returned for an exchange in size only and must be unused. To return an item please contact us either via phone or email. After you have received a confirmation, we recommend that you send your package through an insurable shipping method with a tracking number. Once we receive your items we will issue a refund to your credit card for the purchase price of the item(s) only. Shipping costs are non-refundable.
All payments are due within thirty (30) days of invoice date for approved credit accounts. The minimum invoice amount it $50.00. Payment not received within (30) days of date billed will result in an additional charge of 1.5% per month. In addition the customer is responsible for costs of collection including reasonable attorneys fees incurred in the collection process. Accounts with a past due balance are ineligible for additional shipments until the outstanding balance and finance charges are paid in full.