Why Ropes Gear - FAQ

Throughout 17 years of service Ropes Gear has earned the trust of countless schools, camps, businesses and individuals, and we work hard to maintain that trust.  Here's how:

TOP QUALITY GEAR

Like you, we love adventure and a good challenge, but at our core we are in the business of safety.  We sell the best brands at prices that put quality within reach.

CUSTOMER SERVICE

Many of our customers have been with us for over a decade.  We value relationships and do our best to be a valuable team member of the people and organizations we serve.  When we're not working hard to get you what you need, we're working overtime on improving our systems, selection and service.  

PURCHASE ORDERS ACCEPTED

Download our terms and w9 here for details and terms.

PAINLESS PRODUCT RETURNS

Like many stores we do charge a 10% restocking fee, and shipping isn't refundable.  Unlike other stores, Ropes Gear credits the fee to your next qualifying purchase.*

*We accept returns of regular items in original condition within 30 days of purchase.  Custom order items are non-returnable.  Weight-bearing safety equipment is returnable only for size exchange (when in original, unused condition).  Contact us for authorization and instructions.  

BEST PRICE GUARANTEE

If you find a lower price on an item in stock at any authorized US dealer within a week of purchase, we will give you store credit for the difference!  VIP accounts enjoy price-matching for up to 30 days.

FAST and FAR-REACHING SHIPPING (WITH PERKS)

With an RG Rewards membership, your shipping fees net you a discount on your next purchase.**

With multiple distribution points across the USA, we can ship quickly anywhere considered domestic by USPS, including APO, FPO, Puerto Rico, etc. ***

** Shipping discounts are the value of the first order's shipping fees, up to 10% of the order total.  An active rewards account is required to earn and redeem.  Discounts are non-transferrable, single-use, have no cash value, cannot be reissued after expiration and are not valid on returned and refunded orders. 

***Most orders are shipped within 2-3 business days and experience normal transit times.  Custom orders and "peak season" orders can take slightly longer, so if you have a large order please order in advance when possible.